Investing in knowledge management is essential for companies that want effective results and reduced failures.
All this because knowledge is undoubtedly an invaluable and intangible asset, which needs to be seen as a company asset. After all, it is not uncommon for teams to find themselves lost when a key employee leaves a certain activity.
The good news is that today there are several means and systems to improve internal knowledge management. By reading this article, you will learn how this is possible in just a few steps. Come with us!
Knowledge management and its importance in the company
Knowledge management is the way in which information and methods of executing activities are managed by the company. On a daily basis, employees often perform tasks, solve problems and achieve results using their own knowledge or knowledge acquired through practice.
All of this generates a rich source of knowledge and skills that, when not mapped, make the company “hostage” to the employee who possesses such knowledge, and in his absence, the level of japan email list assertiveness and results are compromised, after all, they were tied to the knowledge that he obtained and that was not made available to others. But also, by sharing, it is possible to expand, identify biases and improve, in other words, everyone wins.
The set of knowledge of everyone involved in a company can be called intellectual capital, a super valuable asset for the company and for this reason, management becomes fundamental for the good functioning of the company's activities.
The biggest challenge for companies is to extract this knowledge generated daily in a structured and organized way, through processes that contribute to the dissemination of this content. Therefore, we have provided some steps to show how this is possible.
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5 steps to improve knowledge management in your company
Now that you know what knowledge management is and its importance, it’s time to learn about 5 steps that will help you increase knowledge management in your company. Check it out!
Step 1 – Map the processes
Before implementing or increasing knowledge management, it is necessary to understand how the company works. Putting down on paper how all processes work, understanding their stages, identifying who is involved and the connections with other areas, this is the first step to start structuring knowledge management.
Mapping will also provide an overview of activities, generating opportunities for improvement. Both strategic and operational activities should be included in the mapping, after all, what is at stake here is the structuring of knowledge. This step requires planning and objectivity, as it will involve a long phase of internal interviews. It can be very interesting to have an outside perspective, such as the support of specialized consultancy or involving people from another area in the mapping of one area. This will help reduce possible blind spots or biases.
Step 2 – Make a diagnosis
Once the mapping is complete, the next step will be to perform analysis and diagnosis to ensure that the processes are working and interconnecting correctly within the company.
Analyze points such as: leadership, processes, technologies, results and achievement of goals. Identify which activities do not yet have defined processes and where there is centralized information.
Make a diagnosis of the current situation to correct possible failures before implementing knowledge management to ensure that there will be no transfer of incorrect information.
Step 3 – Define objectives and evaluate the internal structure
With the macro view of how activities work (obtained in step 1) and with the diagnosis of how they are currently being carried out (obtained in step 2), it is possible to outline the objectives and desired results with the implementation of knowledge management.