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What is workforce optimization?
Workforce optimization (WFO) is a business strategy that combines the principles of workforce management (WFM) and quality assurance (QA) to maximize the efficiency of workforces. WFO weaves together performance data, emerging technologies, and coaching to help employees, departments, and businesses operate at peak performance.
Today's businesses walk a tightrope when it comes to customer service and efficiency. On one hand, there is always a skilled workforce to meet consumer demand. On the other, there is a profitable balance. Leaning too far in one direction compromises another possible course, so organizations must find the balance to achieve safety. That balance is workforce optimization.
Businesses can use WFO to optimize japan telegram their operations, customer experience (CX) , and bottom line at the same time. In this guide, we cover workforce management in detail so you can find balance in your daily operations.
Other topics in this guide:
Key components of workforce optimization
Benefits of staff optimization
How to achieve staff optimization
Workforce optimization strategies and best practices
Frequently Asked Questions
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Key components of workforce optimization
Workforce optimization combines two key components: workforce management and quality assurance. Here's how these variables combine to form a comprehensive WFO strategy.
Personnel administration
Workforce management is a set of processes and technologies that a company can use to manage employees and resources, optimize productivity, and ensure that the organization complies with laws and regulations. Some essential components of WFM are: