Once you have organized the issues
Posted: Wed Jan 29, 2025 9:47 am
In particular, there is a risk that you will not be able to respond immediately to inquiries from the field, or in some cases, resistance, and business will come to a halt. 2. Clarify the purpose of the introduction With the person in charge at the center, clarify the purpose of introducing CRM. If the purpose remains vague, there is a high risk of choosing a system that does not suit your company's business or operations.
The more specific the purpose, the more effective iran telegram database it will be. You should think about it in terms of your company's situation, such as "In the current situation where there are many complaints, we will increase sales by properly managing customer information and reducing the abandonment of existing customers." In addition, if you set KGI (key goal indicators) and KPI (key performance indicators) such as "increase repeat customers by ◯%" and "increase upsell rate by in addition to the purpose, it will be easier to measure the effectiveness after introduction.
3. Identify issues and requests Once you have a clear objective, make a list of the issues that arise in the current business flow with regard to customer management and handling of customer information. , choose which issues you want to prioritize in solving. 4. Choose a CRM Next, select a CRM that has the functions necessary to solve the problem. Select multiple CRMs as candidates, evaluate their features and the advantages and disadvantages for your company, and compare them.
The more specific the purpose, the more effective iran telegram database it will be. You should think about it in terms of your company's situation, such as "In the current situation where there are many complaints, we will increase sales by properly managing customer information and reducing the abandonment of existing customers." In addition, if you set KGI (key goal indicators) and KPI (key performance indicators) such as "increase repeat customers by ◯%" and "increase upsell rate by in addition to the purpose, it will be easier to measure the effectiveness after introduction.
3. Identify issues and requests Once you have a clear objective, make a list of the issues that arise in the current business flow with regard to customer management and handling of customer information. , choose which issues you want to prioritize in solving. 4. Choose a CRM Next, select a CRM that has the functions necessary to solve the problem. Select multiple CRMs as candidates, evaluate their features and the advantages and disadvantages for your company, and compare them.