Our research found 3 main problems?
Posted: Mon Apr 21, 2025 4:14 am
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How We Found and Tested the Best Zendesk Alternatives
To examine the best Zendesk alternatives, we focused on one key question: Why are people switching from Zendesk?
Difficult to use – Zendesk’s latest user interface has a higher learning curve than the previous version and takes longer to navigate.
Expensive – Zendesk’s most affordable plan is $55 per agent per month. If you have a team of 5 or more agents, you’ll need to pay $3,300 per year to use the platform. This is a significant expense for a small business .
Limited Support – Zendesk’s 24/7 online support is only available through an add-on. There are many other customer support platforms that offer this feature out of the box.
From here we decided to focus on finding the best Zendesk alternatives according to the following criteria: ease of use, value for money, and great support.
Some of the options on the list are products we already use on our WordPress websites , so we recommend vietnam telemarketing data them with confidence. The ones we don't use are popular platforms we've tested ourselves.
We are honest in our reviews and will let you know if there are any drawbacks to consider. We do not recommend a product that we personally would not use.
Here are more tips on how to choose customer support software for your business:
“To choose the right platform, identify the communication channels that resonate best with your customers and base the solution on your business needs. From there, narrow down products based on price, essential features, user reviews, and your experience during a free trial.”
How We Found and Tested the Best Zendesk Alternatives
To examine the best Zendesk alternatives, we focused on one key question: Why are people switching from Zendesk?
Difficult to use – Zendesk’s latest user interface has a higher learning curve than the previous version and takes longer to navigate.
Expensive – Zendesk’s most affordable plan is $55 per agent per month. If you have a team of 5 or more agents, you’ll need to pay $3,300 per year to use the platform. This is a significant expense for a small business .
Limited Support – Zendesk’s 24/7 online support is only available through an add-on. There are many other customer support platforms that offer this feature out of the box.
From here we decided to focus on finding the best Zendesk alternatives according to the following criteria: ease of use, value for money, and great support.
Some of the options on the list are products we already use on our WordPress websites , so we recommend vietnam telemarketing data them with confidence. The ones we don't use are popular platforms we've tested ourselves.
We are honest in our reviews and will let you know if there are any drawbacks to consider. We do not recommend a product that we personally would not use.
Here are more tips on how to choose customer support software for your business:
“To choose the right platform, identify the communication channels that resonate best with your customers and base the solution on your business needs. From there, narrow down products based on price, essential features, user reviews, and your experience during a free trial.”